Reference

What You Agree To When You Use supra33

These terms set out your rights and obligations when you hold a supra33 account, make deposits through DANA, OVO, or GoPay, and access the lobby from any device.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated terms override previous versionsContact support for any clause questions

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REACH US DIRECTLY

Get Help With Any Terms Question

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under these terms, contact us directly. Our team handles account, wallet, and terms queries — including DANA, OVO, and GoPay transaction disputes. Players in Batam and across Indonesia can reach us through any of the channels below.

Live Chat Open the live chat widget on any supra33 page. For terms or account queries, select the Account Help option from the chat menu to reach the right team.

Email Support Send a detailed message to our support address for written records of your query. Include your account ID and the terms clause you are asking about.

Wallet Dispute Path For DANA, OVO, or GoPay deposit or withdrawal disputes tied to a terms question, open a ticket via live chat and attach your e-wallet transaction reference number.

How These Terms Govern Your Account

supra33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on supra33 means you have read and accepted the full terms posted on this page. We can update these terms at any time; the version live on this page is the one that applies. If a change affects how deposits or withdrawals are

1
processed — including via DANA, OVO, or GoPay — we will note that clearly in the updated text. You are responsible for keeping your account credentials secure. Sharing login details with another person is a breach of these terms and may result in account suspension. Withdrawals
2
are processed back to the same wallet method used for the deposit where technically possible. Accounts found to be operated by minors or in jurisdictions where access is not permitted will be closed without prior notice. Eligibility to access supra33 depends entirely on local law; it
3
is your responsibility to confirm that using this platform is lawful in your region. Any funds held in a closed account will be handled according to the withdrawal policy in effect at the time of closure. If you have questions about a specific clause, reach our
4
support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts. Below is how we approach the areas that matter most to you — data, account access, retention, and how to request changes.

Account Data Handling

We collect only the data needed to verify your account and process wallet transactions. Your DANA, OVO, or GoPay details are used solely to complete the payment you initiate.

Account Access and Security

Each account is protected by a login credential set you control. We send an OTP to your registered number for sensitive actions like password resets and withdrawal requests.

Data Retention Policy

Account and transaction records are retained for as long as your account is active and for the period required under applicable regulations. Closed accounts are archived, not immediately deleted.

Requesting Account Changes

To update registered wallet details or request account closure, contact support via live chat with your account ID. We verify identity before processing any change to payment or contact information.

Common Questions About These Terms

Below are the questions we get most often about how these terms work, what your rights are, and what happens in specific account situations.

These terms take effect the moment you complete account registration. Continued use of the platform after any update means you accept the revised version currently posted on this page.

We can update these terms at any time. The revised version is posted here immediately. We recommend checking this page periodically, especially before making a deposit via DANA, OVO, or GoPay.

A breach — such as sharing account credentials or accessing supra33 from a restricted region — may result in account suspension. Any pending withdrawals at the time of suspension are subject to the terms in effect.

Open a live chat, select Account Help, and provide your wallet transaction reference from DANA, OVO, or GoPay. Our team will cross-check the deposit record against the transaction log on our end.

We share data only where required to process your wallet transaction or to meet a legal obligation. We do not sell account data. Your GoPay, OVO, or DANA details are used only for the payment you initiate.

Contact support via live chat with your account ID and a written closure request. We verify your identity first, then process the closure and archive your records as required by applicable regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use supra33

Get Help With Any Terms Question

Account Security and Terms Enforcement

Account Data Handling

Account Access and Security

Data Retention Policy

Requesting Account Changes

Common Questions About These Terms

01 When do these terms take effect for my account?

02 Can supra33 change the terms without telling me?

03 What happens to my account if I breach these terms?

04 How do I dispute a transaction under these terms?

05 Does supra33 share my account data with third parties?

06 How do I close my account or request deletion of my data?

Terms & Conditions

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