Reference

How supra33 Handles Your Personal Data

Your account information and payment details — including the wallet data tied to DANA, OVO, and GoPay — are handled with clear boundaries and a straightforward purpose.

Account data protectionWallet data — DANA, OVO, GoPayYour right to access and deleteCookie and device data clarityIndonesia-region applicable

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every stage — from the moment you enter your account credentials to when a GoPay or OVO transaction is confirmed. Data in transit is encrypted, and access logs are reviewed to catch unusual activity. Here is how each part of our data practice works in concrete terms.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. Suspicious login attempts from unrecognised devices trigger an automatic account review before access is granted.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your deposit method — DANA, OVO or GoPay — so you do not have to re-select it each visit.

Data Retention

Active account data is kept for the life of your account. Once you close your account, we hold records only as long as required under applicable law, then delete them from our systems on a defined schedule.

Requesting Changes

You can request access to your data, ask us to correct inaccuracies, or request deletion by contacting support through live chat or email. We will confirm receipt and respond within the timeframe required by applicable law.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need to ask about deletion, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a privacy or data request so it gets routed correctly.

What Data We Collect and Why

supra33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with supra33, we collect the information needed to run your account — your name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay deposits. We also collect device data such as browser type, IP address, and session

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activity so we can keep your account secure and deliver the service consistently across mobile and desktop. Payment data is collected only to process transactions; we do not store full wallet credentials beyond what your chosen payment rail requires. We retain your data for as long
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as your account is active, or as required under applicable law in eligible regions. If you close your account, we follow a defined retention schedule before purging personal records. We may share data with payment processors — including the rails behind DANA, OVO, and GoPay —
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and with service providers who support our platform operations, but only under data-handling agreements that restrict their use of your information. We do not sell your personal data. Access to your data is restricted internally to staff who need it to operate or support your account.
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Where local law in Indonesia permits the platform to operate, these data practices apply in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how supra33 handles personal data. If your question is not covered here, contact support and ask for it to be treated as a privacy request.

We collect your name, email address, contact number, and the wallet details you use for DANA, OVO, or GoPay. We also log device and session data to secure your account.

We share data only with payment processors such as those behind DANA, OVO, and GoPay, and with platform service providers under strict data agreements. We do not sell your personal information.

We keep your records for the period required under applicable law after account closure, then delete them on a scheduled basis. You can ask support for the specific retention window.

Yes. Send a data access request via live chat or email, including your registered account name. We will verify your identity and respond within the timeframe required by applicable law.

Session cookies keep you logged in; functional cookies remember your preferred wallet — DANA, OVO or GoPay. You can disable non-essential cookies in your browser settings without affecting core account functions.

Submit a deletion request through Account Settings or by contacting support directly. Mention it is a privacy request so it is routed correctly. Deletion follows our retention schedule and applicable law requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoSupra33 Banking

How supra33 Handles Your Personal Data

How We Protect and Manage Your Information

Contact Us About Your Data

Your Privacy Questions, Answered Directly

01 What personal data does supra33 collect when I open an account?

02 Does supra33 share my data with third parties?

03 How long is my data kept after I close my account?

04 Can I request a copy of the data supra33 holds about me?

05 How do cookies affect my account and can I turn them off?

06 How do I ask supra33 to delete my personal data?

Privacy Policy

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