Reference

Understand the Rules Before You Play

These legal terms set out how supra33 operates, what you agree to when you open an account, and how your rights are protected. Availability depends on local law and is valid only where eligible regions apply — check your local position before proceeding.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay wallet conditionsData and privacy handlingPolicy contact channel
supra33 Understand the Rules Before You Play
POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have a question about how these terms apply to your account, or you want to request a policy document, our support channel is the direct route. We handle policy-related requests separately from general account help — flag your message clearly so it reaches the right team.

Team online

Live Chat

Open live chat from your account dashboard. Policy questions sent here are flagged and routed to the compliance team, not general support.

Email Support

Send detailed policy or legal queries by email. Include your registered account ID so we can match your request to your account record quickly.

Account Help Centre

The help centre holds current versions of all policy documents. You can download them directly or raise a ticket if a specific clause needs clarification.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

supra33 handles account data carefully — not because it sounds good, but because wallet verification, withdrawal checks and account security all depend on it. Here is how each area works in practice.

Data Handling

Your account data — name, wallet details, transaction history — is stored securely and used only for account operation, verification and legal compliance. It is not sold to third parties.

Cookie Use

We use cookies to keep your session active and remember your payment method preference, whether that is DANA, OVO or GoPay. You can manage cookie settings in your browser at any time.

Account Security

Every login triggers an OTP to your registered number. If a login attempt comes from an unrecognised device, additional verification is required before access is granted.

Requesting Changes

To update your registered wallet, correct account details, or request data deletion, contact support via live chat or email with your account ID. Changes are confirmed within the same session where possible.

Common Questions About Our Legal Terms

These answers cover the practical legal questions that come up most often — eligibility, data rights, wallet conditions, and how to act on a policy request.

Access depends on your local jurisdiction. You may use the platform only where local law permits it. It is your responsibility to verify your eligibility before opening an account.

Yes. Each wallet operates under its own provider terms alongside ours. When you link DANA, OVO or GoPay to your account, both sets of terms apply to every transaction.

Send a data request via email or live chat with your account ID. We will confirm receipt and process your request in line with our data retention policy.

Transaction and identity records are retained for a period required by our compliance obligations. You can ask us how long specific data is held by contacting support directly.

Yes. Raise a ticket via the help centre or send an email flagged as a legal query. Our team will respond with a plain-language explanation of the relevant clause.

We notify you via your registered contact when material changes occur. Continuing to use the platform after that notice is treated as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.